Copyright DesignaBabies 2009


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Shipping, Returns, Refunds


Please feel free to CONTACT ME
with any concerns you may have
regarding Shipping, Returns & Refunds


**Please scroll down for more information**

 

 

 

Flat-Rate Insured Shipping & Handling Charges

 

Within South Africa:

 

*Post Office Ordinary Domestic  R90.00 (up to 0-3 Month size babies) ;  R120.00 (Larger/Toddler babies)

*Speed Services Counter to Counter  R250.00 (up to 0-3 Month size babies) ;  R350.00 (Larger/Toddler babies)

*PostNet to PostNet Couriers R350.00 (up to 0-3 Month size babies);  R420.00 (Larger/Toddler babies)

 

International: 

 

Worldwide shipping via Insured Priority Airmail  R750.00

 

All customs, duties and taxes payable in your country, will be for the buyer’s account

 

Shipping includes Tracking and Insurance to the maximum value allowed by the South African Post Office.

 

 

Refund & Return Policy

If you are not entirely happy with your baby, I will refund your money, less total shipping and insurance fees (both ways) & 15% handling charges on the adoption fee.  Buyer’s remorse does not qualify for refunds.  Your funds cannot be kept ‘on hold’ or transferred toward possible future purchases, and will be refunded to you.  Refunds will be made via Electronic Fund Transfer on receipt of the package. Returns are accepted on condition that you contact me within 24 hours of baby’s arrival with regard to the intention of returning the reborn baby.  The reborn baby must be shipped back insured within 48 hours of arrival in exactly the original condition and packaging, including all accessories.  All sales are considered final unless contacted within 24 hours of baby’s arrival.

 

IMPORTANT:

 

*I only use the abovementioned shipping options.

You’re welcome to arrange your own choice of Courier Services at your own risk & expense.

 

DELAYS (for whatever reason) in Shipping or Courier Services are beyond my control. I CANNOT assume responsibility for such delays, and no shipping & handling refunds will be made due to delayed deliveries.

 

You are solely responsible for tracking your parcel via the Post Office / Speed Services / PostNet Couriers.

 

SPEED SERVICES  http://www.speedservices.co.za/   Customer Services  0860 023 133

SA Post Office  http://www.sapo.co.za/

PostNet  http://www.postnet.co.za/home/index.php?ipkContentID=411&ipkMenuID=183

 

If it has been established, without doubt, and with sufficient proof, that your parcel is LOST IN TRANSIT, and remains UNDELIVERED for up to 30 days from the date it has been sent via the *DesignaBabies Shipping Options, you will be refunded the full total of your DesignaBabies Invoice.  No refunds will be made for parcels indicated by the Shipping Agent as DELIVERED.

 



 

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